To enhance service quality and provide convenience for customers when performing empty container handling services at TCIT. We would like to announce The new approval method for empty return containers via email at TCIT, effective from June 10th, 2023. Accordingly, the customers can process approval orders for empty return containers via email by following steps:
Step 1: The customer complete the declaration information return empty on e-port and send email to Onsite Billing (by billing@tcit.com.vn) with documents: Empty return Order and scan the Equipment Interchange Receipt (incase the deadline for return empty depends on the date the container full gate out Terminal)
Step 2: Onsite Billing check the documents:
If the documents are correct: Approve the return empty order and notify the customer via email about the container eligible return empty.
If the document set is incorrect: notify the customer about the missing documents and request additional documents for order approval.
Step 3: The customer arrive to TCIT to deliver container.
Any questions (if any) please contact TCIT via:
- Hotline Onsite Billing: 0344 063 246 // 0254-3938555 - Ext: 182,183
- Email Onsite Billing: billing@tcit.com.vn;
- Hotline CS: 0906 700 600//18001188 (Press 1, Press 2)
Tan Cang - Cai Mep International Terminal Co., Ltd. is pleased to announce./.
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